Can I place an order from outside of the UK?
Yes, you can place an order from outside of the UK. However we can only deliver website orders to a UK Mainland or Northern Ireland address.
How much is shipping?
Our current shipping rates are:
| Free Shipping (where available) All orders |
FREE |
| Standard Delivery Orders up to 2Kg |
£3.50 |
| Next Day Delivery All orders |
£7.50 |
Prices include VAT.
Where is my order?
Depending on the shipping option selected our normal delivery times are:
| Free Shipping (where available) | 3-4 working days (Mon-Fri) |
| Standard Delivery | 3-4 working days (Mon-Fri) |
| Next Day Delivery | Next working day (Mon-Fri)* |
* All orders received before 1pm will be processed on the same day.
What happens if I receive the wrong item or have a query on my order?
If you receive the wrong product, please give us a call on 020 7520 5969 with your order number ready. We will do our best to help.
Can I return my purchase?
Yes, simply contact us and return the items you want refunded in their original packaging to:
Isurus Fulfilment LtdGate 1Fidelity Business ParkFengate
Peterborough
PE1 5XG
Once returned, we’ll refund the person who originally placed and paid for the order. The original shipping charges will not be refunded. Please note that refunds can take up to 5-7 working days to show on your account due to varying processing times between payment providers
What is your returns policy?
All items must be returned in original condition with all packaging, tags and seals in place (where possible) within 30 days of the original order.