Subscription Terms & Conditions

    1. In order to create a Subscription plan from our Website you will need to first set up an account with us via the Caffè Nero App (free to download from the Apple App Store or Google Play store). You first must choose the Products that best suit you. You must then choose the frequency at which you wish to receive your Products at your home.
    2. By confirming your order, you are subscribing to a recurring delivery service at the frequency determined by you when placing your first order which will continue until one of the parties decides to end this subscription.
    3. Although Caffè Nero is a recurring order service, you can cancel or pause deliveries to suit your needs at any time by logging into your account page.
    4. Whilst your subscription is in place, this commits you to paying for each such delivery and you authorise us to instruct your card issuer to debit the corresponding sum automatically at the frequency determined by you when placing your first order.
    5. Any modification requests to your subscription plan made within 48 hours of the planned will only be effective for the next shipment.
    6. Whether your sign-up to a subscription or are just purchasing Products on a one-off basis, each shipment of Products is classed as a single sales contract for regular delivery of goods.
    7. The steps required to form the contract between you and us are as follows:
    8. Our website will guide you through the steps you need to take to place an order with us. Please take the time to read and check your order at each page of the order process. Our order process allows you to check and amend any errors before submitting your order to us. You will have the opportunity to check and correct any errors in your order up until the point at which you place your order by accepting these Terms of sale and clicking the “Order Now” button on the “Checkout” page. No changes may be made to your order after this point.
    9. Once those steps are completed, we will take payment from your chosen payment method. If payment is successful, you will receive an order confirmation email to confirm that we are processing your order.
    1. Once your order has been processed and is ready for dispatch, you will receive a dispatch confirmation email from us to confirm when your Products will be delivered to you. A contract between us will be formed only when you receive your dispatch confirmation email.
    2. Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.